Return & Exchange Policy
How does our return & exchange works
Table of Contents:
- Do you offer refunds for purchases?
- How do I request a replacement for a damaged, defective, or incorrect item?
- What conditions apply for replacements?
- Who covers the shipping costs for replacements?
- Can I cancel my order?
- How do I contact Customer Support?
- What if I have other questions not listed here?
Q: Do you offer refunds for purchases?
A: We do not offer refunds for purchases made through our platform. Instead, we provide replacements to address any concerns or problems with your order. This policy is designed to ensure that you receive the product you expected in the best condition possible.
Q: How do I request a replacement for a damaged, defective, or incorrect item?
A: Please contact our Customer Support Team within 15 days of receiving your order. You can reach us via email at support@motherproud.com. We will guide you through the process and may request proof of purchase and additional information.
Q: What conditions apply for replacements?
A: Replacements are issued for damaged, defective, or incorrect items. Requests for replacements must be made within 15 days of receiving your order. We may ask for photographic evidence or return of the item(s) in question before issuing a replacement.
Q: Who covers the shipping costs for replacements?
A: We cover the shipping costs for sending the new item to you if a replacement is approved. You will receive a confirmation with tracking details once your replacement has been shipped.
Q: Can I cancel my order?
A: Orders cannot be canceled once they have been processed and shipped. Please contact us immediately if you wish to cancel an order, and we will do our best to accommodate your request if the order has not yet been processed.
Q: How do I contact Customer Support?
A: You can reach our Customer Support Team via email at support@motherproud.com. We are here to help and ensure your experience with MotherProud is a positive one.
Q: What if I have other questions not listed here?
A: If you have any additional questions about our refund policy or need assistance with your order, please do not hesitate to contact our Customer Support Team at support@motherproud.com. We are happy to assist you.