Return & Exchange Policy
⚠️ Please note: All our products are made to order, which means they are custom printed just for you. Because of this, we do not offer returns or refunds for reasons such as size issues or buyer's remorse. Please double-check all personalization and sizing before placing your order.
How does our return & exchange works
Table of Contents:
- Do you offer refunds for purchases?
- How do I request a replacement for a damaged, defective, or incorrect item?
- What conditions apply for replacements?
- Who covers the shipping costs for replacements?
- Can I cancel my order?
- How do I contact Customer Support?
- What if I have other questions not listed here?
Q: Do you offer refunds for purchases?
A: We do not offer refunds for purchases made through our platform. Instead, we provide replacements for items that are damaged, defective, or incorrect due to our error. If the issue was caused by customer input error (e.g., incorrect size or personalization), we may still offer a one-time replacement, but the customer will be responsible for the associated costs.
Q: How do I request a replacement for a damaged, defective, or incorrect item?
A: Please contact our Customer Support Team within 15 days of receiving your order. You can reach us via email at support@motherproud.com. We will guide you through the process and may request proof of purchase and additional information.
Q: What conditions apply for replacements?
A: Replacements are issued if the item received is damaged, defective, or incorrect due to our error. Requests must be made within 15 days of delivery. For issues caused by customer input errors, we may offer a one-time replacement at the customer’s expense.
Q: Who covers the shipping costs for replacements?
A: We cover the shipping and production costs for approved replacements due to our error. For replacements due to customer mistakes, customers are responsible for any additional shipping or production costs.
Q: Can I cancel my order?
A: Orders cannot be canceled once they have been processed and shipped. Please contact us immediately if you wish to cancel an order, and we will do our best to accommodate your request if the order has not yet been processed.
Q: How do I contact Customer Support?
A: You can reach our Customer Support Team via email at support@motherproud.com. We are here to help and ensure your experience with MotherProud is a positive one.
Q: What if I have other questions not listed here?
A: If you have any additional questions about our refund policy or need assistance with your order, please do not hesitate to contact our Customer Support Team at support@motherproud.com. We are happy to assist you.