Frequently Asked Questions & Answers
📌 Have Questions? Look Here!
Can't find your question? Email us at contact@autocanny.store
📦 Order Changes & Cancellations
Do I need an account to place an order?
No, accounts are optional. You can checkout as a guest.
How do I place an order?
Simply select the size/color of your item (if applicable), click "Add to Cart", and proceed to checkout.
Can I buy multiple products in one order?
Yes! Just keep adding items to your cart before proceeding to checkout.
How do I edit or cancel my order?
Contact us ASAP with your order number. If your order hasn't been processed yet, we can modify it. Once shipped, cancellations aren't possible.
How do I know my order is confirmed?
You'll receive an email confirmation after placing your order. If you provided a phone number, you'll also receive SMS updates.
🚚 Shipping & Delivery
How much is shipping?
We offer FREE international shipping! However, customs duties are non-refundable.
Do you ship worldwide?
Yes, we ship to 200+ countries. Customs fees may apply depending on your location.
When will I receive my order?
Orders are processed within 1-3 business days. Delivery takes 7-21 business days depending on your country.
Will I be charged for customs and taxes?
Import duties and taxes may apply depending on your country's regulations. These charges are the buyer's responsibility.
💳 Payments
What payment methods do you accept?
We accept major credit cards & PayPal. International cards are also supported.
Why am I charged before my order ships?
To speed up order processing, payments are charged at checkout. Please review your details carefully before submitting.
My credit card was declined. What should I do?
Contact your bank for more information or try using PayPal as an alternative payment method.
Is my credit card information safe?
Yes! We use Secure Sockets Layer (SSL) encryption to protect your data. Your credit card info is not stored.
🔄 Returns & Exchanges
How does the return process work?
Contact us within 30 days of receiving your order with your order number and reason for return. Items must be unused and in original packaging.
How long does it take to process a return?
Returns are processed within 14 business days after we receive your item.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. We recommend using a trackable shipping service.
When will I receive my refund?
Refunds are processed after inspection. It usually takes 3-7 business days for funds to reflect in your account.